Currency, Taxes and Duties
All payments made on this website are in Australian Dollars (AUD).
Domestic Orders
For orders shipped within Australia, no GST is charged on any purchased products. The total amount displayed on the website is the exact amount payable for the product (excluding shipping costs).
International Orders
Any local taxes or duties for international orders are the customer’s responsibility. Shipments via Express mail may attract Customs and Duty Charges, while Standard international shipping often avoids these fees.
Shipping Information
Shipping on both domestic and international orders is priced by default. Customers can opt for Express shipping at an additional cost, which will be communicated during the checkout process.
The cost for Express shipping will exceed that of Standard shipping. Shipping costs are the customer's duty. Any extra charges related to shipping will be provided as a subtotal in the final invoice. If additional shipping costs arise, customers will be notified.
As required by law, the total value paid, including an invoice, must be declared for all domestic and international shipments. This ensures compliance with customs regulations for international orders.
Delivery
Processing Time
Orders are dispatched within the same week they are received, with no items placed on backorder. All shipments are sent via Sendle and include a tracking number for your convenience.
For deliveries within Australia, Standard shipping typically takes 2-6 business days, while Express shipping offers next-business-day delivery within the Express Post network. This network covers interstate delivery between all capital cities (excluding Darwin and Perth CBD) and major centres, as well as within each state between the primary metropolitan area and key regional centres.
For international deliveries the timline is as follows:
- New Zealand: 4-11 business days
- Asia: 10-20 business days
- United States: 8-14 business days
- Canada: 11-18 business days
- United Kingdom: 5-11 business days
- EU: 10-20 business days
- Rest of world: 14-30 business days
It must be noted that there can be variations depending on whether one opts for Standard or Express shipping.
Payment and Security Information
Our website utilises Secure Sockets Layer (SSL) technology to ensure your privacy, authentication, and the security of your data during online transactions.
All payments are securely processed through PayPal. We accept the following payment methods:
- Bank Account
- Visa
- Mastercard
- American Express
- Discover
If you have a PayPal Cash Plus account, you can also use your PayPal balance to make payments.
Transaction Fees:
- For Australian customers, PayPal applies a transaction fee of 2.60% + $0.30 per purchase.
- For international customers, PayPal applies a fee of 3.6% + a fixed fee, depending on the currency of the transaction.
Returns and Exchanges
Returns
We want you to be completely satisfied with your purchase. If, for any reason, you are not, you can return your item(s) within 30 days of delivery to the provided return address.
Return Conditions:
- Items must be in their original condition, unused, and unaltered.
- All tags and packaging must be intact.
- Refunds will be issued for the full purchase price of the product, excluding the original shipping cost.
Exchanges
If your product is faulty, you may exchange it for another item within 30 days of delivery.
Exchange Process:
- Fill out the contact form on our website, providing details about the defect.
- Once approved, you can return the faulty product for an exchange.
Shipping Costs:
- Shipping costs for exchanges are at the customer’s expense unless the product is faulty.
- Shipping costs will only be refunded for faulty items.
International Returns and Exchanges:
Returns and Exchanges for international orders are only accepted if the item is faulty due to customs fees or duties. We will refund the shipping cost only if the product is faulty.
Important Notes:
- We are not responsible for returned or exchanged items lost during shipping.
- For your protection, we recommend using a traceable delivery service and keeping the tracking number.
If you have any questions or need further assistance, please reach out to our support team via the contact form.
Returns Address:
Emilio Longo
Skill-Based Art: A Learning Resource for Art Students & Artist-Teachers
25 Alpine Grove, Pascoe Vale, Victoria 3044, AUSTRALIA